Certain cases will not be solved if package label (the one with your shipping info on it) was not provided. We recommend you keep your package label and record the process of unpacking the package.
Thank you for purchasing from us, we're here to help and guarantee you 50 business days of buyers' protection for US orders and 90 business days for international orders. Please read our return/ replacement and refund policy carefully before placing the order.
Notes: due to current Covid situation, we can't guarantee standard shipping time as normal but we always ship packages right after the production time. Please be informed and understand for us
- We only allow order modification (change/ cancelation) within 24 hours since payment, except from personalized products, which needs to be notified by email within 12 hours since payments.
- Personalized & customized items are non-refundable, only allowed for replacement. More info on shipping here
- Any loss of package(s) caused by the carrier or warehouse will be subject to auto reshipment of new one(s). We will notify you of the new tracking number.
WHAT IS YOUR REPLACEMENT POLICY?
Because our products are printed and unique, therefore we only accept return and replace your order if the request meets the conditions below:
Within 5 days from the date of receiving your package, you have to request or notify us about return or replacement of the order because of the below reasons:
- The products have been damaged.
- The printing quality is blurry or materials is not as stated on our website
- Different design or size from your order.
If your purchase meets any of the criteria above, please contact us
If you cannot send the request to our system in link above, please email to our support email: firstname.lastname@example.org
WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
Submitting all evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. You can find the attached pictures as below for example:
- Picture of the shipping label
- Picture of product SKU
- Picture of the product and the error you found out (material flawed, different design, different size)
We will send the replacement for Free within 15 days after the problem is sorted.
WHAT IS YOUR REFUND/ RETURN POLICY
Please contact us before sending your package. Please do not return any items without first contacting us with your issue. Any items sent to us without prior contact will be considered forfeit.
- Please keep in mind we do not accept return of items due to dissatisfaction with item's material. Materials are stated in the description section so please consider when placing an order.
- Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ absence, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case the recipient you provided info REFUSED to receive the package.
For certain cases, packages might be destroyed by Customs or Carrier and Customers need to place a new order.
For items received, if you request a refund, first please send us clear images describing the issue(s) you have with the received items. We then will based on the images to decide if items need to be returned for a refund.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or has missing parts for reasons not due to our error.
Any item that reaches us after 30 days counting from the first shipment date.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Depending on cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs for the original order are non-refundable and will be deducted from your refund.
Late or missing refunds
If you haven’t received your refund yet after we inform you, please first double-check your bank account.
Second, you can contact your credit card company, it may take some time before your refund is officially posted.
Third, please contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please inform us.
Items not arrived
The 50-day policy will be based on the shipping date. If in case it has passed 50 days for US orders and/or 90 days for international orders and the package has not arrived yet, then replacement or refund will be offered depending on what you prefer. Customers can choose from refund or replacement.
(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries). Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates shown on the website.